WARNING: if you bought HeavyM when the login system was in place, please request your license key here.
This key will let you access the new license manager (accessible from the footer at heavym.net) that replaces the “account” page and you also need it to use HeavyM 1.10.3 and up. Nevertheless, you can still use your credentials to keep using previous versions of the software.
Let’s get on with our tutorial on how to release a HeavyM license from a computer! First, know that HeavyM licenses are allocated a specific number of seats. This number represents the maximum number of computers to which you can link the license at the same time. The number of seats for a license is 2 for both Start and Live.
You can consult the list of linked devices on your license manager. You can release a license from a computer and link it to another as you wish, following the “unlink” process described below.
You must perform this procedure before:
- Changing the components of your computer;
- Installing HeavyM on another computer (if all your seats are already full);
- Upgrading your operating system (for previous versions with the login system).
If you simply want to update HeavyM, you do not need to release your license. If you have problems updating, please contact the support.
There are two methods to unlink your computer: directly from the software or by contacting us. Note that for the moment, emergency online unlinks are not available.
Releasing your License from the software
The unlinks made from your HeavyM desktop program are unlimited.
First, make sure you’re connected to the internet, then run HeavyM. In the software, you must click on Help → Unlink your License (or Tools → Unlink in HeavyM 1.2 and 1.3). If you have an older version, please contact us.
A dialog window will ask you to confirm the unlink by pressing OK. If the unlink procedure has worked, a confirmation message will appear. If not, be sure to check the status of your internet connection.
If you refresh your license manager on the HeavyM website, you should no longer see your computer in the list of allowed machines. You can then use this newly free seat to link your HeavyM license on another computer!
Releasing your license online
For the moment, emergency online unlinks are not available.
If you wish to unlink your license from its devices because you can’t access them, please send us a message with your HeavyM username or license key so that we can perform the procedure manually.