Pack Pro Services
This offer includes a HeavyM Live license and gives you access to premium additional services and support:
Dedicated technical assistant
With our “Pro” services, you will receive the help of your own, dedicated technical assistant who will assist you with any additional services you might need. This assistant is a HeavyM expert who will quickly answer any question you might have, will know your history with the product and your current configuration. Your technical assistant is there so that you can directly contact someone who knows you, whenever you need it the most.
Premium support via chat
Have you ever faced a technical issue 30 minutes before the start of an event? At critical times, you need to be able to get in touch with us to chat with your technical assistant to fix the situation immediately. Pro users get access to a specific platform that allows them to reach their assistant. Once your message has been sent, your assistant will contact you as fast as possible to solve your issue. An answer will be submitted through a live chat to start the discussion. Requests from our Pro users are managed first compared to regular HeavyM customers. We guarantee to provide you with an answer in less than 4 hours (compared to 48 hours for other customers) during the opening hours of the service. Pro support is available Monday through Friday, from 10am to 8pm GMT+2.
Privileged access to Digital Essence services
Some projects require working with the best, whether it is because you lack time or specific skills, or because you need to handle an unusual client request. To manage these issues, we can assist you in making your project come to life.
With our “Pro” service, you will receive preferential rates and shorter wait times when booking our projection mapping services, such as video content creation, the selection and installation of the right video projector, the design and creation of a stage décor or even the piloting of your animation display.
Does your project require a feature that HeavyM does not include? Our experienced development team with a deep knowledge of our software’s source code will be happy to manage your request and discuss it with you before providing you with a cost estimate.
We have, for instance, already assisted clients who required a blending module, a tablet app to control HeavyM or the integration of PowerPoint into the software. Therefore, Pro services allow you to build a close relationship to our company’s technical team.
Digital Essence is the company developing HeavyM. It has been creating projection mapping projects since 2013. Therefore, its team is aware of the expectations and challenges of the projection mapping field and are perfectly skilled to assist you.
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- Easy-to-use drawing tools
- Built-in visual effects
- Unlimited media files
- Unlimited projectors
- Advanced warping tools
- Syphon, Spout, MIDI, OSC