Partage ta passion

Rencontre des utilisateurs et partage tes idées !

HeavyM doesn't start since last update

6 Réponses, Dernière réponse 17th December 2018 at 15 h 00 min

author picture

Hi,

my HeavyM doesn't start. I have updated on thursday after receiving your Nesletter. After updating - without system restart - it was working ok.
But on the next day at a gig I couldn't use HeavyM. I was lucky because I use resolume mainly, but this was really bad.

So, what has happened?

Currently installed version of HeavyM is 1.8.2
System Windows 8.1

 


 

Signaler 0 | 0
6 Commentaires
Trier par: Premier Meilleur
author picture
Administrateur Ambassadeur

Hi there,

We are very sorry about that, we had some licensing trouble last week. Could you please try to install the 1.9.3 version ?

Have a good day!

Signaler 0 | 0
author picture

hey thanks for the quick reply, just had to reinstall, then it did work.. didnt have the mindset to test this at the gig tho

Signaler 0 | 0
author picture

Where is this new version of Heavy M? You keep making changes that arent exactly user friendly.  if someones subscription ran out they were still able to use the free version with a watermark in the past, now I cant even seem to log in to test a project. This is a big let down if you're at a gig or presentation and suddenly find this out because for whatever reason you all decided to change your technology.. where is the 1.9.3 version.. if you want us to use it at least make it accessible.

Signaler 0 | 0
author picture
Administrateur

Hello Optima, 

I'm from the customer success team. I checked your account, you're a former customer of the software, so normally you have access to the Trial version. Sorry for this inconvinience. 

 Now you have access to the Trial, I updated your account. Let me know if it's good from your side :) 

Signaler 0 | 0
author picture
Ambassadeur
I have been unable to launch 1.10 after upgrading. I have cleaned every entry related to previous installs and reinstalled again. no luck. if i let it try to auto-launch after install i gives a message about not having permission levell. Runnin as an Admin after does nothing. I have a gig tomorrow and was transferring my draft from my macbook to the desktop and the endless changes you make to how serials work is really troublesome.
Signaler 0 | 0
author picture
Administrateur Ambassadeur
Hi there, Did you installed the version I send you by email?
Signaler 0 | 0

Vous devez être connecté à un compte pour créer un sujet. |S'inscrire

Retourner aux sujets

La communauté HeavyM est également sur Facebook !

Derniers sujets actifs dans le forum

Multiple Projector Output Problem Il y a moins d'un jour Missing Window and Projector depuis 1 Jour No projector available depuis 3 Jours erreur au démarrage depuis 6 Jours problems with background image depuis 6 Jours